Our Services are very diverse, so sometimes additional terms or product requirements (including age requirements) may apply. Additional terms will be available with the relevant Services, and those additional terms become part of your agreement with us if you use those Services.
A. Personal Data
Personal Data is any information that relates to an identified or identifiable individual. The Personal Data that you provide directly to us through our Sites will be apparent from the context in which you provide the data. In particular:
When you register for an account we collect your full name, email address, browser fingerprint and account log-in credentials.
When you fill-in our online form to contact our sales or tech team, we collect your full name, work email, country, and anything else you tell us about your project, needs and timeline.
B. Collected Information
We may also collect information about your online activities on websites and connected devices over time and across third-party websites, devices, apps and other online features and services. We use Google Analytics on our Sites to help us analyze Your use of our Sites and diagnose technical issues.
2. Privacy & Copyright Protection
CoteTranscriptions privacy policies explain how we treat your personal data and protect your privacy when you use our Services. By using our Services, you agree that CoteTranscriptions.com can use such data in accordance with our privacy policies.
We respond to notices of alleged copyright infringement and terminate accounts of repeat infringers according to the process set out in the U.S. Digital Millennium Copyright Act.
3. Derivative Products
Some of our Services allow you to upload, submit, store, send or receive content. You retain ownership of any intellectual property rights that you hold in that content. In short, what belongs to you stays yours.
When you upload, submit, store, send or receive content to or through our Services, you give CoteTranscriptions.com a worldwide license to use and create derivative works. The rights you grant in this license are for the limited purpose of operating, promoting, and improving our Services, and to develop new ones. This license continues even if you stop using our Services. Some Services may offer you ways to access and remove content that has been provided to that Service. Also, in some of our Services, there are terms or settings that narrow the scope of our use of the content submitted in those Services. Make sure you have the necessary rights to grant us this license for any content that you submit to our Services.
4. Privacy & Communications
You acknowledge and agree that that CoteTranscriptions.com may occasionally send you communications regarding your account or the Service via email.
5. Accounts, Passwords & Security
You must be a registered user to access the Service. You are responsible for keeping your password secure. You will be solely responsible and liable for any activity that occurs under your registered account.
Please contact support in case you detect a breach of your account or any unauthorized use. You may also delete your account from the settings page anytime you wish. You may have to clear any dues and cancel any in-progress orders or Service.
6. Transcription Rates
CoteTranscriptions.com reserves the sole right to alter, modify, change or withdraw the transcription rates offered or quoted for a specific file or all files or as stated on our website. We may ask for additional payment depending on our assessment of the time and effort required, such assessment to be in good faith. By using our Services you acknowledge and agree that our assessment is final and binding and refusal to accept that will lead to immediate cancellation of the order.
7. Acceptable Use & Conduct
You are solely responsible for the data which is submitted to CoteTranscriptions.com in relation to the Service. You agree to indemnify, defend, hold harmless CoteTranscriptions.com and its suppliers from any and all loss, cost, liability and expense arising from or related to your data, your use of the Service or your violation of these terms. You agree to defend and/or settle any third party claim, action, suit or proceeding made against CoteTranscriptions.com and its suppliers alleging that CoteTranscriptions.com use of your data or files infringes the intellectual property rights of a third party (“IP Claim”), provided CoteTranscriptions.com will give you (a) prompt written notice of such IP Claim, (b) sole control over the defense and settlement of such claim, and (c) cooperation in the defense of the claim. Your obligation for such IP Claim will not apply if the actual or alleged infringement results solely from any unauthorized modification, alteration or addition to your data or files.
Any unauthorized use of any CoteTranscriptions.com Service is a violation of this Agreement and certain federal and state laws. Such violations may subject the unauthorized user and his or her agents to civil and criminal penalties.
8. Chargeback & Refund Policy
CoteTranscriptions.com will not, under any circumstances, issue cash refunds for any orders. If you have a question about an order, please contact us immediately. If the charges were made in error, we will credit your account or credit card account for the amount that was charged in error. CoteTranscriptions.com reserves the right to suspend and/or terminate a customer’s account any customer who disputes a credit card payment that is found to be valid will. Any past due fees and costs will be sent to collections. If our collection efforts fail, unpaid debts will be reported to all available credit reporting agencies.
9. Warranties & Representations
CoteTranscriptions.com represents and warrants that it will provide personnel with sufficient skill and knowledge to perform the Service and that the Service will be performed in a professional manner.
10. Limitation of Liability
In no event shall CoteTranscriptions.com be liable for any indirect, special, incidental, consequential or punitive damages (including but not limited to loss of use, loss of profits, or loss of data) whether in an action in contract, including but not limited to negligence, equity or otherwise, arising out of or in any way connected with the use of or inability to use this site or the materials therein or resulting from unauthorized access to or alteration of data.
11. Termination of Service
We reserve the right to terminate or suspend your account at any time. You also have the option of canceling your account at any time without penalty. In the event of account cancelation you will lose all data related to your account. We also reserve the right to refuse service without providing a reason.
We reserve the right to modify these Terms of Service at any time without notice. Please review these Terms of Service on occasion as they may change in the future. We may, but have no obligation to, remove accounts and content containing what we determine, in good faith and on reasonable grounds, as unlawful, offensive, threatening, defamatory, obscene or otherwise objectionable material. We will remove content that violates any party’s intellectual property, if we have been notified of such violation, or these Terms of Service. An account terminated by CoteTranscriptions.com will not be backed-up for any reason and will be immediately deleted from our servers.
13. Intellectual Property
CoteTranscriptions.com claims no intellectual property rights over the material or content that you provide to the Service.